Support

Headshot Buddy 3000 support covers activation, accessible-Mac deactivation, support-assisted lost-device reset, updates, workbook generation, and sanitized diagnostics. The current paid release supports MLB and WNBA on macOS.

Email [email protected]. Our response target is two business days.

Activation and device changes

Enter the activation details supplied after purchase directly in the app to activate one Mac. Before replacing an accessible Mac, deactivate it in the app, then activate the replacement Mac. For a lost or unavailable Mac, email [email protected] to request a support-assisted lost-device reset — identity and cooldown checks may prevent an immediate reset. FastSpring is merchant of record for billing, receipts, cancellation, and account-management questions.

Updates and downloads

Install only an accepted update published through the official release feed. The download link is provided with an active subscription — email [email protected] if you need it re-sent. If an update is interrupted, reopen Headshot Buddy 3000 and use the last accepted installed version; support will provide recovery steps when a higher patch is required, and published files are never overwritten in place.

Diagnostics and safe support

Include the app version, macOS version, incident reference, and a short description of the failed operation. Use only the app's sanitized diagnostics fields. Never share activation details, passwords, payment data, full diagnostic directories, private roster material, source URLs, or unpublished workbook data. Do not attach raw logs unless support gives a specific, reviewed request.